Premier Pet TLC Terms of Service

1. Our services

Premier Pet TLC provides in-home pet sitting, cat sitting, dog sitting, dog walking, pet taxi, wedding pet attendant and cat behavior services in Austin, Texas and nearby areas. Each new client starts with an intro call and a meet-and-greet to review care instructions and home access.

2. Booking and scheduling

Bookings are made and managed through our client app, Time To Pet. A booking is confirmed only when we confirm it. Service availability depends on sitter availability.

3. Prices and fees

Prices are listed on our service pages. Bookings made less than 7 days, less than 48 hours or less than 24 hours before service, and visits on peak or holiday dates, carry the fees shown on our website and our Peak & Holiday Schedule. Short notice fees and peak or holiday fees can apply together.

4. Payment

Payment is due the Monday before the start of your visit series. We accept American Express, Discover, Mastercard, Visa, ACH and Zelle.

5. Cancellations

Holiday cancellation policy for pet sitting. The following days are Holidays: New Year's Day, Memorial Day, Independence Day, the day before and after July 4th, Labor Day, the day before Thanksgiving, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day and New Year's Eve.

Reservations for services on Holidays are non-refundable, meaning that Clients are responsible for the cost of services even if Client chooses to cancel or reduce the reservation immediately after booking.

If Client cancels or reduces a reservation for services including a Holiday more than 7 days before the start of the reservation, Client will be charged for the entire reservation amount: the cancellation fee will be the cost of the Holiday visits, and the cost of the remaining visits will be credited to the Client's account for future reservations.

If Client cancels or reduces a reservation for services including a Holiday within 7 days of the start of the reservation, Client is responsible for the entire reservation amount, and no amount will be credited to the Client's account.

Non-holiday cancellation policy for pet sitting. All non-Holiday reservations may be cancelled up to 72 hours before the start of the reservation at no charge. If Client cancels or reduces a reservation between 24 and 72 hours before the start of the reservation, Client will be charged for the entire reservation amount: the cancellation fee will be 50% of the cancelled reservation amount, and the remaining 50% will be credited to the Client's account for future reservations. If Client cancels less than 24 hours before the start of the reservation, Client is responsible for the entire reservation amount, and no amount will be credited to the Client's account.

6. Home access and keys

We require a lockbox. Key pickup or drop-off can be arranged as an exception for $25 each. When keys are not with your sitter, they are kept in a safe in our office. You agree to give accurate access details and to tell us about changes.

7. Your pet's health and emergencies

You agree to give us accurate information about your pet's health, behavior and medication, and your veterinarian's details. If a medical emergency arises, Pet Sitter will make every effort to contact the Client or the Client's emergency representative in Time To Pet before seeking medical treatment for the pet(s). However, if time is of the essence or Pet Sitter is unable to reach Client or their emergency representative, Client authorizes Pet Sitter to take the pet(s) to their routine veterinarian or the nearest veterinary hospital for treatment. Client agrees to reimburse the Company and Pet Sitter for all services rendered to the pet(s) should a medical emergency occur. Client releases the Company and Pet Sitter from any and all liabilities related to transportation, treatment and expenses. We are not veterinarians and do not give medical advice.

8. Pets we care for

There is no limit on the number of pets per visit. Client is responsible for making sure all pets have received all current required and recommended vaccinations required by the State of Texas, or for providing a waiver from their veterinarian. We require rabies vaccination, with exceptions for pets with compromised immune systems or pets going through cancer treatment.

All dogs must be on a leash at all times when Pet Sitter is caring for them on walks or trips to the park. Pet Sitters will not use choke or prong collars. Crated dogs require two 15 minute visits and one 30 minute visit in a 24 hour period. Cats require at least a 15 minute visit every other day.

9. Insurance and responsibility

Premier Pet TLC is insured and bonded.

In the event Pet Sitter or a third party (another pet or person) is bitten or injured by Client's pet(s), Client agrees to pay all medical expenses, costs and lost wages incurred by Pet Sitter or the third party due to such injury. Client agrees to indemnify, hold harmless and defend Company and Pet Sitter in the event of a claim by any person injured by Client's pet. Company and Pet Sitter are not responsible for, and will not be held liable for, any veterinary expenses incurred on pet(s) during or after the pet(s)' care by Pet Sitter. With the interaction of pets, there is always a chance of injury and the possibility of infectious disease being passed between animals. The Client assumes all risk of injury or illness to the Client's pet(s) during or after the pet sitting care of Client's pet(s) by Company and Pet Sitter.

Company and Pet Sitter shall not be responsible for any damage to property owned by Client or third parties unless such damage is caused by a negligent act of Pet Sitter. This includes, but is not limited to, natural disasters, water damage and electrical system malfunctions.

If pet(s) have full access to a backyard, it is not always guaranteed to be 100% secure. Company and Pet Sitter do not accept responsibility or liability for any Client's pets that escape, are injured, become lost or are killed when pets are left out or given access to a fenced area. This includes electronic, wood, metal or any other fence type.

Company and Pet Sitter cannot be held liable for any damage to property or pets if Client allows any other person, whether a neighbor, friend, family member or other person, to enter the home while the Pet Sitter is sitting for the Client's pet(s). If Client allows access to someone other than the Pet Sitter during the Pet Sitter's job, Client must notify the Company and the Pet Sitter in advance.

Company and Pet Sitter will not be liable for any loss or damage if Client's home is burglarized. Client agrees to secure the home before leaving and to provide Company and Pet Sitter with written instructions in the Client's Time To Pet account on how to properly secure the home, including access codes for alarm systems.

It is the sole responsibility of the Client to make sure their home and yard are pet-proof. Company and Pet Sitter will not be responsible for any furniture damage or other damage caused to the home by a pet unless due to negligence of Pet Sitter. Company and Pet Sitter are not liable for pets that are left outside or may escape from Client's property when Pet Sitter is not present, for example Clients who use doggie doors or pets who live outside at all times. Company and Pet Sitter shall not be liable for the injury, disappearance, death or fines of any pet that escapes the property, unless the pet was able to escape due to the negligence of the Pet Sitter.

In the event of inclement weather or natural disaster, Pet Sitter will use their best judgment in caring for Client's pet(s). Company and Pet Sitter will not be held responsible for any damage to Client's home or injury to Client's pet(s) arising from inclement weather and natural disasters.

Limitation of liability. In no event shall Company, nor its directors, employees, partners, agents, suppliers or affiliates, be liable for any direct or indirect, incidental, special, consequential or punitive damages, including without limitation loss of profits, data, use, goodwill or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

10. Text messages (SMS)

By giving us your phone number and agreeing to receive texts, you agree to receive messages from Premier Pet TLC about your inquiry, bookings and visits, as well as holiday reminders, contests and company updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

11. Website use

Website content belongs to Premier Pet TLC. Do not copy or misuse it. We try to keep information accurate but may update prices, schedules and services at any time.

12. Governing law

These terms are governed by the laws of the State of Texas.

13. Changes

We may update these terms and will post the new date at the top.

14. Contact

Premier Pet TLC, Austin, TX. Phone: (833) 473-8588. Email: [email protected]