Premier Pet TLC Privacy Policy

Effective date: October,30,2026

Premier Pet TLC ("we", "us") provides in-home pet care in Austin, Texas. This policy explains what information we collect through premierpettlc.com, our forms, our chat and text messages, and how we use it.

Information we collect

Contact details you give us: name, phone number, email address and home address.
Pet and service details: pet names, pet type, care needs, medication and medical notes, service dates and visit needs, and your zip code.
Messages you send us through forms, chat, email or text.
If you apply to become a sitter: the details in your application, including references and availability.
Basic website usage data collected by cookies and analytics tools, such as pages visited and device type.

How we use it

To answer your questions and schedule and provide pet care.
To send booking details, visit updates and reminders.
To send holiday reminders, contests and company updates, if you agreed to receive them.
To run and improve our website and services.
To review sitter applications.

Text messages (SMS)

If you give us your phone number and agree to receive texts, we use it to message you about your inquiry, bookings and visits, and to send holiday reminders, contests and company updates. Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe or HELP for help at any time. We do not sell, rent or share your mobile number or text message consent with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Sharing

We do not sell your personal information. We share it only with:

Service providers that help us run the business, only as needed to provide their service: Time To Pet (scheduling and client app), Stripe (payments), Google Workspace (email and documents), and our website and messaging providers.
Authorities, when the law requires it.
Your veterinarian, if your pet needs care and you have given us their details.

How long we keep it

We keep your information while you are a client and for as long as needed for records, legal or tax reasons, then delete or securely store it.

Security

We take reasonable steps to protect your information, including limiting who can see home access and care details. No method of storage or transmission is completely secure.

Your choices

You can ask us to see, correct or delete your information, or stop marketing messages, by contacting us below.

Children

Our services are for adults. We do not knowingly collect information from children under 13.

Changes

We may update this policy and will post the new date at the top.

Contact

Premier Pet TLC, Austin, TX. Phone: (833) 473-8588. Email: [email protected]

Premier Pet TLC offers luxury in-home pet care and dog walking in Austin. Fully insured and trusted by local families, we provide personalized, professional care for your furry friends.